How can we help?
We're a small team and we read everything. Write to us for assistance, questions or reports: a person replies, not a bot.
Write to us at
support@framia.siteIf you're reporting a problem, include your phone model and the email you signed up with: it helps us get back to you faster.
Frequently asked questions
Are my photos uploaded anywhere?
No: your photos stay on your device. When you request an analysis, the image is sent transiently to the AI provider for the sole purpose of generating the feedback; our servers only keep the score and the text of the analysis. Full details in the Privacy Policy.
How do credits work?
Each analysis uses credits. The free plan gives you a limited amount; with Framia Pro you get more, and analyses run on deeper AI models. Your balance is always visible in the app.
How do I manage or cancel my subscription?
Your subscription is managed by the store, not by us: on iOS go to Settings → your name → Subscriptions, on Android to Google Play → Payments & subscriptions. To avoid renewal, cancel at least 24 hours before the period ends.
Uninstalling the app does not cancel your subscription.
I paid but I don't see my plan's benefits.
Fully close and reopen the app: the subscription usually syncs on its own. If it doesn't, write to us with your account email and the store receipt: we'll sort it out.
How do I delete my account?
Right in the app: Profile → Delete account. Deletion is permanent and removes your account, analyses and associated data.
Looking for the legal documents? Read the Privacy Policy and the Terms of Service.